Refund Policy

At Merc Store, we strive to provide the best shopping experience for our customers. If you are not satisfied with your purchase, we are here to help.

1. Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Proof of purchase is required for all returns.

2. Non-Returnable Items
Certain items cannot be returned, including but not limited to:

• Perishable goods (e.g., food, flowers, or plants)

• Personal care items (e.g., beauty products, hygiene items)

• Gift cards and downloadable software products

• Items marked as final sale

3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Processing times may vary depending on your payment provider.

4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact our support team at support@merc-store.com.

5. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:

• Check your bank account again

• Contact your credit card company (processing times may vary)

• Contact your bank for further verification

• If you still have issues, reach out to us at support@merc-store.com

6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

7. Contact Us
For any refund or return inquiries, contact us at support@merc-store.com.