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Terms and Condition

1. Introduction

Welcome to Merc Store. By accessing or using the Merc Store website, mobile applications, customer support channels, or any related services (collectively, the "Merc Store Properties"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, you should not use the Merc Store Properties.

Merc Store reserves the right to modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for updates. Continued use of Merc Store Properties after any changes constitute acceptance of the revised Terms.

2. Privacy Policy and Legal Compliance

Your use of the Merc Store Properties is subject to our Privacy Policy, which explains how we collect, use, and protect your information.

Merc Store complies with applicable privacy laws, including the California Consumer Privacy Act (CCPA) for California residents and the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA). Users have specific rights regarding their personal data under these regulations. Please refer to our Privacy Policy for more details on how we handle personal data and how you can exercise your rights.

3. Use of the Merc Store Properties

  • You must be at least 18 years old or have parental/guardian permission to use our services.

  • You agree not to use the Merc Store Properties for any unlawful or fraudulent activities.

  • You may not interfere with the security of our website or attempt to gain unauthorized access to our systems.

  • Any violation of these Terms may result in suspension or termination of your access to Merc Store Properties.

4. Product Information and Availability

  • We strive to provide accurate product descriptions, images, and pricing information. However, errors may occur, and we reserve the right to correct any inaccuracies.

  • Product availability is not guaranteed, and we may cancel or refuse orders at our discretion.

  • Prices and promotions are subject to change without notice.

5. Orders and Payment

  • By placing an order, you agree to provide accurate and complete payment and shipping information.

  • We accept major credit and debit cards, PayPal, and other approved payment methods.

  • Orders are not confirmed until payment is processed and accepted.

  • We reserve the right to cancel or limit quantities on any order for any reason.

6. Shipping and Delivery

  • Shipping times and costs vary based on location and selected shipping method.

  • We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.

  • If an item is lost or damaged during transit, please contact our support team at support@merc-store.com.

7. Returns, Refunds, and Exchanges

  • Customers may return eligible items within 30 days of receipt for a refund or exchange.

  • Items must be in their original condition and packaging.

  • Certain items, including digital downloads and perishable goods, may not be eligible for return.

  • Refunds will be issued to the original payment method, minus any applicable fees.

  • To initiate a return, contact support@merc-store.com.

8. Intellectual Property

  • All content on Merc Store Properties, including logos, images, text, and graphics, is owned by Merc Store or its licensors and is protected by copyright and trademark laws.

  • You may not reproduce, distribute, or modify any content without prior written permission.

9. User-Generated Content

  • By submitting reviews, comments, or other content to Merc Store, you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and distribute your content.

  • You may not submit content that is unlawful, misleading, offensive, or violates third-party rights.

  • We reserve the right to remove any user-generated content at our discretion.

10. Third-Party Links

  • Merc Store Properties may contain links to third-party websites. We are not responsible for the content, policies, or practices of any linked site.

  • Your interactions with third-party websites are at your own risk.

11. Disclaimers and Limitation of Liability

  • Merc Store Properties are provided "as is" and "as available." We make no warranties regarding uninterrupted access, accuracy, or reliability of our services.

  • To the fullest extent permitted by law, Merc Store is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services.

12. Dispute Resolution and Arbitration

  • Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

  • Arbitration will take place in the state where the customer resides unless agreed otherwise.

  • You waive the right to bring claims in a class action lawsuit or jury trial.

13. Governing Law

  • These Terms are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles.

14. Contact Information

For any questions or concerns regarding these Terms, please contact us at support@merc-store.com.

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