Shipping Policy – Merc Store

1. Overview

Merc Store is committed to providing efficient and secure shipping services to our customers in the United States. Our store operates under the dropshipping model, meaning that products are shipped directly from our international suppliers to the address provided by the customer.

We work with reliable logistics partners to ensure competitive delivery times. However, it is important to note that we do not have an internal distribution center in the U.S., and we do not have direct control over the transportation of products once they have been dispatched.

2. Order Processing

• All orders go through a verification, handling, and packaging process, which may take 1 to 5 business days before shipment.
• Orders placed on weekends or holidays will begin processing on the next business day.
• Once the order is shipped, a tracking code will be sent to the email provided at checkout.

3. Estimated Delivery Times

Delivery times may vary depending on the destination and the shipping carrier used. The estimated delivery times for the United States are:

• Standard Shipping: 10 to 21 business days.
• Express Shipping (if available): 7 to 14 business days.

⚠ Important: These are estimated timeframes and may be affected by external factors, including:

• Customs clearance delays;
• High seasonal demand (e.g., Black Friday, Christmas, etc.);
• Strikes or logistical disruptions;
• Adverse weather conditions.

If your order exceeds the estimated delivery time, we recommend checking the tracking number and contacting our support team for assistance if needed.

4. Order Tracking

• All shipped orders include a tracking number, allowing customers to monitor their package's journey.
• Tracking information may take a few days to update in the carrier's system.
• In some cases, tracking details may be limited depending on the shipping method chosen.

If you have trouble tracking your order, please contact our support team at support@merc-store.com.

5. Customs Fees and Import Taxes

• Since orders are shipped directly from international suppliers, some products may be subject to customs duties and local import taxes, in accordance with U.S. import regulations.
• Merc Store is not responsible for customs fees or additional charges imposed by U.S. customs authorities. Any applicable fees are the customer’s responsibility.
• If an order is held at customs, the customer may be contacted to provide necessary information or make required payments for the product’s release.

6. Shipping Responsibility

• Merc Store does not have direct control over shipping services once an order has been dispatched.
• Delays caused by customs procedures, shipping carriers, or external events are not Merc Store’s responsibility.
• If the tracking information indicates that the order was delivered but the customer did not receive the package, we recommend checking with neighbors, family members, or the local postal service before contacting support.

7. Incorrect Address or Undeliverable Package

• It is the customer’s responsibility to provide a correct and complete shipping address at checkout.
• If the address is incorrect and the package is returned to the sender, we can reship the product, but additional shipping fees may apply.
• If the order is lost due to an error by the shipping carrier, our team will assist in resolving the issue.

8. Restricted Items and U.S. Regulations

Some U.S. states have specific regulations regarding certain products. While Merc Store does not sell restricted items, it is the customer’s responsibility to ensure that the purchased product complies with their state's laws.

Examples of common restrictions in the U.S.:

• Certain electronic products may require specific certifications for use in the U.S.
• Some states restrict the import of supplements or animal-based products.
• Flammable or chemical items may have shipping restrictions.

If you have any questions about a product’s eligibility for your state, please contact us before placing your order.

9. Lost or Undelivered Orders

If the maximum delivery timeframe has been exceeded and your order has not arrived, follow these steps:

1. Check your tracking number for the latest updates.
2. Contact the local shipping carrier for more details.
3. If the issue persists, contact us at support@merc-store.com, providing your order number so we can assist you.

10. Customer Support

If you need any clarification regarding our shipping policy, delivery times, or order tracking, we are here to help.

📧 Support Email: support@merc-store.com
🕒 Support Hours: Monday to Friday, 9 AM – 6 PM (New York Time – EST)